Frequently Asked Questions
- Q1. Can I copy and paste the entire Client Information page from one
month to the next?
A. No, you should not. You can do two things: you can re-enter the client
information each month, or you can change the month, rename the file,
then delete the contents of the previous month’s Home Care Services
- Q2 Where can I save the e-SDRT file on my computer?
A. You can save your e-SDRT file to your favourite location on your computer
or you can create a folder specifically for your e-SDRT files. It is a good
idea to save one generic copy on a floppy or on your desktop that you can
access easily when beginning a new month’s worksheet.
- Q3. In what format do I save the e-SDRT file?
A. The format of the suggested naming convention is:
- Q4. What do I enter under column “O” (Number of Home Visits) on the
Home Care Services worksheet when I have provided more than
one service for the client and have already captured the home
visit in another category of service?
A. Enter “1” for the first entry, then “0” (zero) for any subsequent services
- Q5. How often do I enter data?
A. You can enter data as often as you want. It is a good practice to enter on a
daily basis, but weekly or monthly entry is acceptable, provided you
capture all the services that were delivered. You will have six weeks after
the end of the month to submit your report.
- Q6. Can I enter cumulative information if I have provided the same
service to the same client on a repetitive basis?
A. Yes, definitely. For example, if you have done a half-hour daily dressing
change for the past 14 days, you can enter all visits in one entry. Enter the
Hours of Service Provided (Column “N”) as a cumulative total (i.e., 7
hours), up to 240 hours per row and enter 14 as the Number of Home
Visits (Column “O”). You can also enter each visit individually.
- Q7. Can I practice uploading and downloading the e-SDRT before
sending in my monthly entries?
A. There is a separate, “testing” upload website where you can practice
uploads without actually submitting data to the HCC records. You need to
request one or more accounts on this server before you can use it. Once
you have an account and password, you can create a fictional monthly
report by changing the Community Name in your e-SDRT worksheet to one
of your region’s assigned community names. Use the test website:
http://hccqa.fnihis.org/app1/ to practice uploading your worksheet. You will receive validation messages (successful completion, or list of
errors). After processing (approximately 2 hours), you can examine your
reports by clicking on the Reports menu.
- Q8. What ongoing technical support is available?
A. Technical help is provided by the e-Health Solutions Unit Regional Office.
Please see your User Guide Appendix F for the list of contacts in each
- Q9. When a family member comes in to access education or supplies
for a client, do we record the services to the client?
A. The e-SDRT only looks at services to the client. This would not be
recorded however; it may well be information for the client chart or
recorded in an administration system (paper or otherwise).
- Q10. How do we report involvement in group education and services
such as the annual diabetes walk?
A. We cannot record group HCC activities on the e-SDRT. This may be
considered in the future, however, for the present time it is not.
- Q11. Can travel time for home visits be recorded anywhere on this
A. This is probably the most asked question on the e-SDRT due to the fact
that the previous SDRT did ask about time for travel. The new e-SDRT, on
the other hand, only looks at services delivered, as that is what Treasury
Board is most interested in. We tried to keep the non-mandatory items
down to a minimum. Another tool in the future may look at time spent on
travel, training, etc. but that isn't the intent of the e-SDRT. In the meantime,
communities are encouraged to use a local system for recording nurses’
time if the Health Director/Tribal Council desires that information.
- Q12. The Client Information sheet is a continuing record of those who
are in the program and who have been in the program. Is this
A. It can be a continuous record if the community wants to avoid the deletion
of discharged clients and wants to have a running record. It is not a
requirement nationally; it is a suggestion to users as a way of minimizing
workload. For example in July, simply save the June as July client info
sheet and add in the new clients, without having to delete those
- Q13. If a person is discharged or deceased, their number is not to be
used again for another person. That number is reactivated only if
the original person to whom it was assigned is readmitted.
A. Right, a new client needs a new number, they cannot use a number
assigned to a previous client.
- Q14. When someone has been discharged, do they continue to be
listed as receiving "continuing services" on the Client Information
A. Yes, when someone is discharged there is no need to go back and change
any of the columns on the client information sheet except to add the
discharge date. Note it is important to ensure that all discharges have
accompanying dates; an error will result if this is omitted.
- Q15. When someone is deceased do we show the person as
A. Yes, the Reason for Discharge column has “deceased” as one of the